Reduced customer down time by 50% by implementing a new corporate strategy for hardware deployment. Moves, adds and changes for Cisco VoIP end-users. Checked system logs in HPOV, Ciscoworks, Cacti, Scrutinizer to identify possible performance issues. Provided on-site assistance to end users pertaining to the installation, troubleshooting, and support of their computer applications and network devices, Completed monthly preventative maintenance on all network related equipment installed on-site including tracking anti-virus, backup, and WSUS statuses, Compiled and maintained network documentation when performing network assessments, Assisted in developing long term strategies and capacity planning for meeting future business technology needs, Assisted in the development, implementation, and installation of large technology projects. Performed AD installation of applications and programs remotely via Marimba. Diagnosed clients Laptop/PC troubles and resolved network access. Responded and responsible for every assignment tasked in the field. Maintained and supported one floor of the Nortel Networks, Inc., Sunrise building. A network support technician is an IT expert who undertakes tasks related to network development and maintenance of well-functioning network systems to help the business operate smoothly. Provided basic support for approved PC software, perform upgrades to al computers platforms, train office staff on computers, maintain logs and inventory. Resolved or referred to appropriate support personnel. Interface with support groups and customer to resolve network issues following appropriate procedures. Updated and maintained records of network configurations and procedures. Resolved user inquiries on systems operation and access problems. Eliminating a large backlog of trouble tickets from 370% to 30% in six months. All rights reserved. Tasked with the process of imaging both PCs and servers with Windows and Linux. Take incoming phone calls and emails from users regarding Lotus Notes Administration. Investigated and resolved software and hardware problems. Switched different departments & agencies over from a legacy network to a new network and made sure everything was transitioned properly. Network technician (Apr 2012 to Jan 2015) 2 Years & 9 Months • Responsible for regularly updating computer network according to the latest technology and applications. Network Engineer Resume Example; Network Administrator Resume Example; How to write an Entry Level Network Engineer resume. Resume Sample from Professional Resume Writing Company. For more information on what it takes to be a Network Support Technician, check out our complete Network Support Technician Job Description. Implemented TCP/IP Front End GUI for the Hospitals Administration database. Information Technology / Computer Network Systems. Installed operating systems and applications and conducted technical training demonstrations. Disassembled all workstations, POS Systems and network devices in all H&R Block offices after seasonal employment. Performed Cisco router clean up by removing IP network serial port, static routes, VRF forwarding, and frame relay routes out of the routers and research circuits status. Managed all network, computer, printer related issue. Became the lead support technician for all front end and middle tier Oracle applications. Ran and terminated RF cables for Spectrum Analyzers. © 2020 Job Hero Limited. Support high security banking applications, MS Active Directory, and MS Server 2003 including tape backup and general replication. Maintained 2003 Active Directory network. Coordinated with Regional Manager on all technical issues. Provide network consulting and support for over 800 users. Installed, configured and maintained laser and label printers. Configured and installed new hardware and software for users. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Find out what is the best resume for you in our Ultimate Resume Format Guide. Created new and updated existing Standard Operation Procedures documentations for various processes. Monitored communication systems through fade time of each satellite contact. Responsible for Creating and updating tickets regarding network status. Maintained network devices and peripherals. Performed troubleshooting with high-level sense of urgency. Configured and maintain wireless mobile devices, including Blackberries and IPads. Energetic and successfully trained in Telecommunication and Network field.Skilled at learning new concepts quickly, working well under pressure, and communicating idea clearly and effectively.Quickly learn and master new technology; equally successful in both team and self.Specialist Technician in Network … Network technicians set up Internet connections, establish different … Conferred with vendors to develop, test, evaluate, and install enhancements. Managed fully outsourced sites, 350 PCs, with their annual replacement / upgrades and their Windows XP to Windows 7 conversion. Investigated WAN circuit outages and worked with multiple commercial carriers (AT&T, Verizon, and Sprint) as well as Government entities (DISA) to resolve issues. Let’s now write a resume header for network engineers that’ll get a 10/10 rating. Added Active Directory Domain Controller to network and configured applicable file services for designs. Test, validate and implement DISA STIG standards and ensure Network STIG … Provided network monitoring and triage for both corporate and system networks. Maintained existing networks and detailed project plans to build new networks according to specifications and requirements. Performed troubleshooting on network hardware failures to resolve issues. Implemented network connectivity at client locations. Maintained, installed and configured Cisco wireless console and access points, 2960 switches and 6513 core switch. Includes installation, user management and updates. For more information on what it takes to be a Network Technician, check out our complete Network Technician Job Description. Monitored Network of over 5000 devices, including routers (Cisco and Mikrotik), switches and access points. Trained new employee on systems, software, and services, Volunteered overtime during major viral outbreak to mitigate spread and user downtime, Created system for imaging desktops and laptops cutting implementation time by two-thirds, Completed wireless network survey and installed wireless access points, Troubleshoot and resolved technical issues with operating systems, hardware, software, and network connectivity, Tagged departmental wireless access points, providing them with full network connectivity, and user configuration, Ensured that all devices met security standards in regards to encryption, management, and protection prior to connecting them to the network. Further break this section into subcategories for a quick scan of your knowledge of programs and applications. Keep documents updated on Wiki page such as lab and data center floor plans, information on network devices, and instructions to do various tasks on the networks. Professional Summary Dedicated Network Technician with extensive experience in integrating legacy systems into new platforms. Supported replacement of VAX VMS hardware network to Microsoft Windows based network for BBS and CBS simulation systems. Richard Anderson 1234, West 67 Street, Carlisle, MA 01741, (123)-456 7890. Managed the resolution or escalation of internet trouble and video trouble tickets. Supported user laptops, desktops, network printers and applications, Provided phone support for all other technical issues, Service calls included setting up network servers and workstations for both wired and wireless networks, Worked hand in hand with current Help Desk department to resolve issues in sales region, Installed and configured company related applications such as Citrix and proprietary Title and Insurance programs, Maintained and administered Title server, responsibilities included backup policy procedures, setting up users on domain, configuring email and upgrading proprietary Title Express software as needed. Supported WLAN's including Access Points, Hand Held Terminals, Wireless PC's and Wireless Registers. Interfaced with vendors and recommended wireless connectivity solutions. Performed hardware repairs on various equipment. Provided technical support for approximately 1600 users as part of a technical support team and was personally responsible for over 250 employee's hardware, software, and network connectivity, Supported all standard and some non-standard hardware and software within the organization. Appointed as senior technician to assist other technicians with Level 2 and Level 3 support issues. Established network policies and procedures. Assisted the Oracle support team with current issues and tested new fixes for the software. • I was in charge of helping the cashiers and other employees handle network … You’ve tried everything. This document is an ideal reference for most Telecom positions.The resume uses a paragraph … Assisted in multiple installations of Cat 5 and Cat 6 cabling, patch panels, hubs, switches and routers as needed at multiple client locations. Installed, configured, and trained users on use of firewall products. Installed PC's and provided technical Support to Colgate University faculty with Manpower. Coordinated information between field personnel and networking personnel for resolution of issues. Network Technician Resume Sample - Free download as PDF File (.pdf) or read online for free. Looking for cover letter ideas? Maintained service level agreements for circuit disconnect defined by management. Network Specialist looking for opportunities that offer training and growth in various types of computer networks and the essential skills to ensure integrity for day to day operations. Cut to the chase: Of all available network engineer resume … Responsible for configuring Air Force Satellite Communication Network (AFSCN) resources in support of day-to-day operations. Representative Network Support Technician resume experience can include: Considerable experience in Information Technology, with a strong focus of Voice and Data Network IT Engineering experience … It’s actually very simple. Responded to email, telephone, and walk in requests for technical support. Network Support Technician Job Description. Respond to emergency network outages in accordance with business continuity and disaster recovery plans. Problem solving. Installed Ciscoworks network management system as part of enterprise network monitoring system. Perform tasks of installing and terminating cables along with labeling and testing in support of engineered network infrastructure work packages, Provide network connectivity for daily and planned mass user moves. Worked with an internal high-level support team for server and network troubleshooting and maintenance, Managed and installed network solutions and research projects for various clients, Utilized computerized and electronic devices to trace any problem in the field, Investigated the cause of problems and implemented the best solution, also kept rigorous preventive maintenance to ensure decreased issues and down time, Documented the inspection and repair and reported the documents for fast-acting solutions, Attained "Excellence in Service Award" and Society of Cable Telecommunications Engineers Certification and Membership. Ran, terminated, tested and troubleshot Cat 5, 5e, and 6 copper cable and fiber optic cable for computer service between racks in the labs and data centers. Objective: Looking for a position of a IT Network Technician Experience: Network Lab Technician … Managed and maintained software/hardware inventories and network backups. Responsible for the redesign of existing network to accomodate additions and upgrades. Provide helpdesk support for over 500 pc users (local and remote). Kept systems up to date with system patches and anti-virus updates. Configuration changes to Cisco routers and switches. Excels at building … Communicated with ground controllers and mission controllers to obtain necessary information to conduct pre-pass checks with the remote tracking stations. As you'll see, it includes details on the applicant's academic education and training, and it lists the technical skills acquired by … Maintained logs of all devices, packaged and sent to appropriate office. 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